Frequently Asked Questions
Everything you need to know about Vaku Luxos products and services.
Are Vaku Luxos products covered under warranty?
Yes, all our electronic accessories and premium gadgets come with a standard 6-month to 1-year limited warranty against manufacturing defects from the date of purchase.
How long does shipping take for my order?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days. You will receive a tracking link via email once your order is dispatched.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery for a free replacement.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. Alternatively, you can pay via credit/debit cards, UPI, or net banking for faster processing.
Are your iPhone cases and chargers MFi certified?
Vaku Luxos prides itself on quality. Our charging cables and power adapters are designed to meet high safety standards, and our premium cases are precision-engineered to ensure full compatibility with Apple and Android devices.
How can I track the status of my shipment?
Once your order is shipped, you will receive an SMS and email containing a tracking number and a link to our logistics partner's portal where you can monitor your package in real-time.